Team lead Jen Berbas writes that taking into account the client perspective and experience at every stage of the transaction allows you to optimize their process and outcome.
Source: Inman News
How empathy can lead the way to a 5-star client experience
Published in Agent, back to basics, client service, client services, empathy, Jen Berbas, new agent, providing 5-star service, Select, service, teams, theme-month-202409 and working with clients
More from AgentMore posts in Agent »
- Dawn of a new era: Here’s how NAR says it’s changing for its members
- 5 copy-and-paste direct-mail campaigns that will fuel your best year ever in 2026
- NAR economist predicts post-shutdown real estate ‘boom’
- RateMyAgent and Curated Social merge to form Renowned platform
- ‘He didn’t even say he was sorry’: Brooklyn investor gets prison time for 12-year deed fraud scheme
More from back to basicsMore posts in back to basics »
- Here’s our most read advice from Back to Basics Month 2025
- Closing is the lifetime launchpad for client follow-up: Step 8
- I’ve studied real estate marketing for 31 years. Here are 7 essentials for effective marketing campaigns
- How the escrow process offers a chance to show your value: Step 7
- Support buyers as they navigate the home inspection: Step 6
More from client serviceMore posts in client service »
- A bunch of big real estate teams are making big moves
- 8 ways to create Taylor Swift-level client loyalty in real estate
- Teams Spotlight: The Lisa Cozzi Team, Century 21 AllPoints Realty
- Real estate doesn’t need more disruptors. It needs craftspeople
- What real estate brokerages can learn from luxury hotel brands
More from client servicesMore posts in client services »
More from empathyMore posts in empathy »
More from Jen BerbasMore posts in Jen Berbas »
More from new agentMore posts in new agent »
- All about the Benjamins: 5 things to know before throwing money at real estate problems
- ‘Selling the OC’ drops today. Get to know the agents
- How to keep agents motivated if they’re worried about commissions
- How a new agent turned hateful social media comments into a growth opportunity
- What Zillow’s marketing genius can teach you about social media
More from SelectMore posts in Select »
- Dawn of a new era: Here’s how NAR says it’s changing for its members
- 5 copy-and-paste direct-mail campaigns that will fuel your best year ever in 2026
- HUD shifts homeless policy away from providing permanent housing
- Pulte refers a 4th Democrat, Rep. Eric Swalwell, for mortage fraud
- RateMyAgent and Curated Social merge to form Renowned platform
More from serviceMore posts in service »
- 5 copy-and-paste direct-mail campaigns that will fuel your best year ever in 2026
- FICO scores, magic phrases, earnings digs: Inman Top 5
- All about the Benjamins: 5 things to know before throwing money at real estate problems
- How to help senior real estate clients right-size with confidence
- Welcome to the Senior Class: Downsizing with a home equity conversion mortgage
More from teamsMore posts in teams »
- 5 copy-and-paste direct-mail campaigns that will fuel your best year ever in 2026
- FICO scores, magic phrases, earnings digs: Inman Top 5
- All about the Benjamins: 5 things to know before throwing money at real estate problems
- Stop waiting for permission: Why leadership starts with self-trust
- Leadershift: How brokers and team leaders can prepare for 2026
More from theme-month-202409More posts in theme-month-202409 »
More from working with clientsMore posts in working with clients »
- Why most real estate agents lose the deal after the 1st meeting
- Visual, auditory, kinesthetic: What processing style do you prefer?
- How to talk to clients when the world is turning upside down
- The power of control: 8 ways to dominate in a challenging market
- 5 things your clients won’t tell you (but you should know)
Be First to Comment