Team lead Jen Berbas writes that taking into account the client perspective and experience at every stage of the transaction allows you to optimize their process and outcome.
Source: Inman News
How empathy can lead the way to a 5-star client experience
Published in Agent, back to basics, client service, client services, empathy, Jen Berbas, new agent, providing 5-star service, Select, service, teams, theme-month-202409 and working with clients
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