We want to be as resourceful as we can for clients, but as agents, we are not experts in all realms, and we need to make that clear. Instead, we should build our capacity to make good referrals to sources of reliable information so that our clients get reliable answers to the information they seek. Here’s what can happen if you do try to pretend to know all the answers.
Source: Inman News
Don’t pretend to have all the answers: It could come back to bite you
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