As an agent, what happens if you find yourself in a heated, angry situation with a client? Do you a have strategy in place to positively resolve disputes? If the answer is no, read on for a few pointers and scripts to use.
Source: Inman News
7 steps to defusing tense arguments with clients
Published in Agent, anger, Angry clients, bernice ross, Brokerage, client service, Clotaire Rapaille, conflict, conflict resolution, customer service, neurolinguistic programming, pattern interrupt, Select, service and Video
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