Experienced professionals know that in a conflict, whose fault it is doesn’t matter. What does matter is how you soothe the client’s hurt feelings, win back their trust, and secure both their ongoing business and your company’s good reputation. Here are some proven strategies for turning your unhappy client’s frown upside down.
Source: Inman News
8 tips for dealing with unhappy real estate clients
Published in Agent, agent advice, Ben Mizes, negative online review, negative review, online reputation, real estate, Real Estate Agents, reputation management and Select
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