Digital self-service combined with live personal service is key to retaining younger mortgage customers, J.D. Power concluded, with faster approval times demonstrating that the application and approval process “still requires some level of human interaction.”
Source: Inman News
Survey: Mortgage refi crush exposed dangers of digital-heavy approach
Published in AmeriSave Mortgage, bank of america, better mortgage, Caliber, chase, citi, Citizens Mortgage, CrossCountry Mortgage, Fairway Independent, Flagstar Bank, Freedom Mortgage, Guaranteed Rate, guild mortgage, J.D. Power, loanDepot, Mortgage, Movement Mortgage, Mr. Cooper, NewRez, Penny Mac, Rocket Mortgage, Technology, Truist, U.S. Bank and Wells Faro
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