J.D. Power’s annual Mortgage Servicer Satisfaction Study finds customer satisfaction is 26 percent higher when mortgages are originated and serviced by the same company.
Source: Inman News
Study: Homeowners often miffed if lenders outsource servicing
Published in Amerihome, Arvest Central Mortgage, bank of america, chase, Citizens Mortgage, guild mortgage, Home Point Financial, Huntington National Bank, J.D. Power, loanDepot, Mortgage, mortgage servicer satisfaction, mortgage servicing, new american funding, PNC Mortgage, Regions Mortgage, Rocket Mortgage, Select, servicing, Truist, U.S. Bank and United Wholesale Mortgage
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