Both companies have invested heavily in AI. But while Rocket consistently earns high marks for loan servicing, Mr. Cooper’s J.D. Power rankings have been subpar for more than a decade.
Source: Inman News
Rocket to inherit Mr. Cooper’s customer satisfaction woes
Published in AI, artificial intelligence, bank of america, Bruce Gehrke, chase, customer satisfaction, dallas, dallas texas, escrow, Escrow Costs, fannie mae, Freedom Mortgage, Freedom Mortgage Corp, guild mortgage, homeownership, iEmergent, J.D. Power, jay bray, JD Power, loan servicer, loan servicers, loan servicing, Mike Weinbach, Mortgage, mortgage lending, mortgage loan servicing, mortgage loans, mortgage originators, mortgage refinancing, Mortgage Servicer Satisfaction Study, mortgage servicing, Mr. Cooper, Nationstar Mortgage, PNC Mortgage, purchase loans, Quicken Loans, Redfin, Refinancing Market, rocket, rocket companies, Rocket Mortgage, san diego, Select, Technology, texas, Truist, U.S. Bank, United Wholesale Mortgage, uwm and Varun Krishna
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