It is so easy to dismiss someone because they may make a request you do not understand or even think is stupid, writes team leader…
Posts published in “client service”
The essence of garnering rave reviews and inspiring trust in your clients is taking responsibility, even when things don’t go according to plan, trainer Bernice…
Does “full-service real estate” really mean anything, or is it just something brokerages say to charge higher fees? Teresa Boardman looks at the service-shortfalls of…
Relationship-building and effective communication are key to connecting with your clients and serving them effectively. When your customer’s personality style differs from your own, use…
Everyone might not be your cup of tea (and vice versa), but you can learn to understand the various personality types you’ll encounter in real…
Aggravating mistakes end up costing you clients, time and money, with the largest expense being to your reputation. Find out what not to do —…
As an agent, what happens if you find yourself in a heated, angry situation with a client? Do you a have strategy in place to…
In the world of luxury real estate, it’s not unusual for clients to feel a sense of urgency, pressure, and even anxiety. While a global…
Despite the benefits of being virtual, there are major perks to in-person office meetings. Drive attendance by sharing best practices, resources and information that can…
This is a true story. Armed with hours of HGTV and a screwdriver, a homeowner named Gina set out to fix and flip real estate.…