To stand out in a crowded, competitive market, it’s important to leverage the most valuable marketing channel available: word-of-mouth. Here are a few ways to…
Posts published in “net promoter score”
During eXpCON, Glenn Sanford revealed that he fired a manager many years ago for being too focused on profit-and-loss metrics. Source: Inman News
The core thesis behind the NPS is that there’s one question you can ask clients that reveals what they really think of your business. Here’s…