Who really wins when your brokerage uses AI? For broker Holly Brink, tech adoption should never come at the price of personal client service. Source:…
Posts published in “customer satisfaction”
Both companies have invested heavily in AI. But while Rocket consistently earns high marks for loan servicing, Mr. Cooper’s J.D. Power rankings have been subpar…
Subsidiary of First Community Bank of Tennessee has also been recognized for its efforts to reach a diverse population of borrowers. Source: Inman News
J.D. Power warns that the mortgage customer experience is increasingly commoditized, with few lenders finding the right formula to be seen as trusted advisers. Source:…
Successful brokerages want to work with successful companies. Think about that for a second. It’s such a simple concept, but it means so much when…